Service Delivery Systems

About the Programme

Service delivery is central to achieving Universal Health Coverage which is the key underlying mechanism for expediting progress towards SDG3. The Service Delivery Systems (SDS) unit plays a critical role in putting forward the fabric and clear service delivery system guidance that facilitate availability, access and utilization of health services by all populations. Fulfillment of the Unit’s role is dependent on the ability to harness inputs from  the various Units within and outside the Health System Strengthening (HSS) Cluster.

The aim of the Unit is to enable countries to develop and strengthen health systems based on primary health care with relevant referral systems, support universal health coverage, and contribute to achieving the SDGs and to integrating health security aspects including promotion of International Health regulations-IHR). To achieve this, the Unit focuses on efficiency of organization and management of health services, health quality and safety, as well as establishment of resilient health services at national and sub-national level. , The objectives of the Unit in the Region are to:

  • Provide guidance to and support countries on health service delivery improvements, including state of the art health system development and appropriate delivery models based on PHC aiming at UHC.
  • Facilitate implementation of the SDGs towards critical actions in organization of health service delivery integrating health security aspects including International Health Regulation (IHR),  
  • Enhance collaboration between health programs and the health systems on health service delivery
  • Build capacity for health services delivery in the region

The Unit has 5 programs, namely:

  • Human Resources for Health (HRH),
  • District Health Services including community based interventions (DSC),
  • Hospitals and clinical services (HCS).
  • Service Delivery Quality and Safety (SQS),
  • Infrastructure, Equipment and Logistics (IEL)

Contact details:

SDS Team Leader
tumusiimep [at] .